Service & FAQ

Delivery Time

Most items are in stock. Delivery normally takes 3-5 days. We use Canada Post services. You will receive a confirmation email when your order is shipped, as well as a tracking number (if available). If there is a longer delivery delay, we will contact you to inform you.

Returns

If, for any reason, you are not satisfied with your purchase, contact us as soon as possible at info@galerieloly.com. A 7-day period following the purchase date is accepted. After this period, we will assume you are happy with your purchase.

Exchanges & Refunds

We accept all exchanges or refunds, provided the item is in perfect resale condition. You must contact us to inform us of your intention to return within 7 days of receiving your order so that we can approve the reason for the return with an authorization number, which must be written on the return box. You will be responsible for shipping costs unless there was an error on our part.

You can contact us by writing to info@galerieloly.com and we will call you back within the next business day. Your satisfaction is important to us.

Customer Service

You can contact us by email at info@galerieloly.com or by phone at 514-381-9709 from Monday to Friday, 9:00 AM to 5:00 PM.

Gift Certificates

Our gift certificates are available in-store. Come visit us at 1342 Fleury Est in Montreal.

Repairs

We offer a repair service; please contact us for more information.